Reference

Privacy Policy for Indonesia Accounts

Live Casino, Aviator, Queen of Bounty, and MotoGP Betting create account, device, and wallet records, so our Privacy Policy explains what we collect before you open an account.

DANA OVO GoPay QRIS recordsCookie choicesDevice session checksPrivacy request channel
cuan77 Privacy Policy for Indonesia Accounts
CONTACT ROUTES

Reach Us About Privacy Requests

A privacy question should reach the people who can actually check your account record. We route requests by channel so wallet questions, device access, and profile corrections are not mixed together.

Live chat in account Use live chat from 09:00 to 01:00 WIB when you need us to check a login alert, device session, or wallet reference. We may ask for your username and masked phone number before discussing account data.
Email privacy desk Send privacy requests to [email protected] when you need a written record of correction, access, or deletion handling. Avoid sending wallet PINs, full screenshots with balances, or passwords in the email body.
Account request path Open Account > Help > Privacy Request to link your question with your logged-in profile. This helps us match the request to your device history and DANA, OVO, GoPay, or QRIS references faster.
DATA CONTROLS

Controls Behind Your Privacy Policy

We treat privacy as an operating task, not a footer link. The controls below explain how your account data moves through login, wallet, game-session, and support systems.

Account data handling

We collect the account fields needed to identify you, run session checks, and maintain wallet records. Internal access is grouped by task, so a support reply does not require open access to every stored field.

Cookie and session use

Cookies keep your login active, remember language settings, and help us spot repeated failed access attempts. You can clear browser cookies, but doing so may require a fresh login and device check.

Device security checks

From Account > Security > Devices, you can see recent sessions and close a device you no longer use. We log device type, approximate location signal, and access time to help protect your profile.

Wallet record retention

DANA, OVO, GoPay, and QRIS references are kept while needed for reconciliation, account questions, and dispute handling. We store status, amount, and timestamp records, not your app password or wallet PIN.

Profile correction requests

Use Account > Profile > Personal Data or contact the privacy desk if a phone number, name field, or linked contact needs correction. We may verify control of the account before changing stored records.

Deletion and restriction

You can ask us to delete or restrict account data where local law allows and operational records no longer need to be kept. Some wallet and security logs may remain for reconciliation or dispute reasons.

Privacy Questions Before You Join

Before you open an account, you should know what data we collect, why we keep it, and how you can contact us about it. These answers focus on privacy tasks we handle every day: registration checks, wallet references, cookies, device sessions, profile corrections, and account-data requests.

We collect the account fields needed to create and protect your profile, such as username, phone number, password record, IP address, and device signal. We use those fields for login checks, support matching, and account security.

Yes. Our policy covers wallet references linked to DANA, OVO, GoPay, and QRIS, including timestamps, status results, and transaction references. We do not ask for your wallet app PIN or full wallet login password.

Start at Account > Profile > Personal Data for editable fields. If a field cannot be changed there, contact [email protected] or use Account > Help > Privacy Request with your username and registered phone number.

Device and IP records help us detect unusual access, close old sessions, and answer account ownership questions. You can check recent access from Account > Security > Devices and ask support to investigate anything unfamiliar.

Cookies mainly keep your login active and remember device preferences. Session records may show when you entered Live Casino or Aviator, but cookie data is used for access stability, security checks, and account continuity.

We keep privacy request records long enough to answer the request, verify action taken, and handle follow-up questions. Wallet or security records may stay longer when needed for reconciliation, dispute handling, or local-law duties.

Email [email protected] or open Account > Help > Privacy Request while logged in. Tell us whether you want deletion, restriction, or correction, and include the payment rail if the request concerns wallet records.